Privacy Policy
Introduction
This Privacy Policy explains how MicroPowerManager (“we”, “our”, “us”) collects, uses, and protects personal data through our website and through the MPM Field App mobile application. We are committed to protecting your privacy and processing your data in accordance with the General Data Protection Regulation (GDPR) and the Dutch Data Protection Act (Uitvoeringswet AVG).
The sections below up to and including Third-Party Links describe our website. The MicroPowerManager Field App section describes the mobile application used by field agents. The Children’s Privacy, Changes to This Policy, and Contact Us sections apply to both.
Information We Collect
We collect only the minimum data necessary to operate and improve our website and services. This includes:
Information You Provide Voluntarily
When you:
- Fill out contact or inquiry forms,
- Request a demo, subscribe to updates, or communicate with us, we may collect your name, email address, company name, and any other details you choose to share.
Automatically Collected Information (Performance Cookies Only)
We use performance cookies and similar technologies to gather anonymous usage information about how visitors use our website.
These cookies:
- Help us understand which pages are most visited,
- Identify and fix performance issues,
- Measure how users interact with content,
- Do not collect personally identifiable information.
All collected data is aggregated and used solely to improve our website’s functionality and user experience.
How We Use Your Information
We use your information to:
- Operate and maintain our website,
- Improve website speed, usability, and performance,
- Respond to your inquiries and provide requested information,
- Analyze how our website is used (in aggregate form),
- Comply with legal obligations and ensure website security.
We do not use cookies or analytics to build personal profiles, deliver targeted advertising, or track users across different websites.
Legal Basis for Processing (EEA/UK Users)
For visitors from the European Economic Area (EEA) or the UK, our legal bases for processing your data are:
- Consent: for the use of performance cookies (as obtained through our cookie banner), and
- Legitimate Interest: to maintain and improve the functionality of our website and respond to your communications.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share anonymous, aggregated analytics data with trusted service providers who help us operate and improve our website — for example, with:
- Analytics providers such as Google Analytics (with IP anonymization enabled) or privacy-focused tools like Plausible or Fathom.
These providers cannot identify individual visitors and are bound by strict confidentiality and data-protection agreements.
We may also disclose information:
- To comply with legal obligations or valid governmental requests, or
- To protect our rights, property, or safety.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law. Anonymous analytics data may be retained for performance trend analysis but cannot be used to identify individuals.
Your Data Rights
Depending on your location, you may have the following rights under applicable data-protection laws:
- Access – request a copy of the personal data we hold about you.
- Rectification – request correction of inaccurate or incomplete information.
- Erasure (“Right to be Forgotten”) – request deletion of your personal data.
- Restriction – request that we limit processing of your data in certain circumstances.
- Portability – request transfer of your data to another service provider where technically feasible.
- Withdraw Consent – withdraw your cookie consent at any time (via your browser settings or our cookie banner).
To exercise these rights, please contact us at info@enaccess.org. We may need to verify your identity before fulfilling your request.
International Data Transfers
Our analytics and hosting providers may process data in countries outside your own. Where this occurs, we ensure that appropriate safeguards (such as EU Standard Contractual Clauses or equivalent mechanisms) are in place to protect your data according to applicable law.
Security
We use appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Since we use only performance cookies, no sensitive or personally identifiable information is stored in cookies or transmitted to third parties for marketing purposes.
Third-Party Links
Our Site may contain links to external websites not operated by us. We are not responsible for the content or privacy practices of those third-party websites. We encourage you to review the privacy and cookie policies of any external sites you visit.
The MicroPowerManager Field App
The MPM Field App is a mobile application for field agents of energy service providers that use MicroPowerManager to manage mini-grid customers, meters, and payments. It is free and open source; its complete source code is available at github.com/EnAccess/micropowermanager-field-app.
This section explains what data the app handles, where that data goes, and who is responsible for it.
Data the App Handles
The app is a data-collection tool operated by trained field agents. It handles:
- Agent account data — your sign-in email address and password.
- Customer records — names, phone numbers, addresses, and registration questionnaire answers.
- Location data — the device’s GPS position, used to geotag customers and meters, captured only while the app is in use.
- Photos and documents — camera or library images attached to a customer record, such as signed contracts.
- Payment records — payment and transaction entries recorded for customers.
Where the Data Goes
All data is transmitted over HTTPS to exactly one destination: the MicroPowerManager server selected at sign-in — the MicroPowerManager Cloud, the public demo server, or a server hosted by your own organization. Your organization determines how the data is used, how long it is retained, and who can access it, and remains responsible for it as the data controller.
EnAccess operates the MicroPowerManager Cloud and the demo server. When your organization uses one of these, EnAccess stores the data on your organization’s behalf as a data processor and does not use it for any other purpose. When your organization hosts its own server, EnAccess has no access to the data at all.
Data Stored on the Device
Sign-in credentials are stored in the operating system’s encrypted secure storage, and records created offline are cached on the device until they can be uploaded. All locally stored data is removed when the app is uninstalled.
Third-Party Services
When you open the map to pick a location, the app loads map tiles from OpenStreetMap and the Leaflet map library from the unpkg.com content delivery network. Those services receive your device’s IP address and the map area being viewed, as is inherent to loading any web content. No other third-party service is contacted, and no data is sold or shared for advertising or marketing purposes.
App Permissions
| Permission | Why the app asks for it |
|---|---|
| Location | To geotag customers and devices you register in the field. |
| Camera | To capture customer documents, such as signed contracts, and attach them to a customer record. |
| Photos | To attach an existing photo of a document to a customer record. |
Each permission is requested only when the corresponding feature is first used, and the app remains usable if a permission is declined.
Your Rights and Data Deletion (Field App)
Because customer data is held by the energy service provider operating the MicroPowerManager server, requests to access, correct, or delete personal data collected through the app should be directed to that provider. If you are a customer, contact your energy service provider. If you are a field agent, contact your employer. Uninstalling the app removes all data stored on the device itself.
Children’s Privacy
Our Site and Service are not directed toward children under 16, and we do not knowingly collect personal information from anyone under that age. The Field App is a professional tool for field agents and is likewise not directed at children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Last updated” date. Any significant changes will be clearly indicated on our website.
Contact Us
If you have any questions about this Privacy Policy or our data-protection practices, please contact us at:
Stichting EnAccess Email: info@enaccess.org Address: Industrieweg 9 2254AE Voorschoten The Netherlands
For questions specific to the MPM Field App, you can also open an issue at github.com/EnAccess/micropowermanager-field-app/issues.
Last updated: 20 July 2026