Troubleshooting

Frequently Asked Questions (FAQs)

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Admin Tasks

Reset a users Protected Pages Password

Background: If a User has forgotten the Password Protected Pages there is currently no easy way to reset (via email for example). Changing the Protected Pages Password via the self-service flow requires knowledge of the Protected Pages Password itself.

Solution: An admin with access to MicroPowerManager database can reset a tenant's Protected Pages Password.

Run the following query on the affected tenant's database:

UPDATE main_settings
SET protected_page_password = 'eyJpdiI6ImpJUmZRSEJaQ2JBU084WVVhVi8yRlE9PSIsInZhbHVlIjoiQWFEbld4MFJGWTh4Y1plUDY2UmRLUT09IiwibWFjIjoiOWI4Y2UxNTgwZjVlZmM2MDZmYmI0OWNjMWNjZmUxYTcxMDgxYTYxNWNkMzE2NDI1ZDNmY2FhZTVkZDcwNTgzZCIsInRhZyI6IiJ9';

This will set the password to 123123 and can then be consequently changed by the user via the Password Protected Pages self-service flow.