Maintenance

In some cases, it is wiser to use external resources to solve small problems. Maintenance is exactly for that there. The maintenance users are some experts who are not working for the company but works per contract.

There is a form to create a New Maintenance Request. That page asks the manager/admin about the job todo, the deadline for the task, the person who is responsible to do that, and the price for the task. The created task will be sent out to the external person via SMS. The created maintenance job/task is also saved as a ticket. The gain by saving that task as a ticket is, in case of a problem the person who is assigned to that job can reply to the initial SMS. The incoming SMS will automatically add to the ticket as a response.